Front Desk Suite
Powerful Software for your University’s Housing needs
Front Desk Manager
Using Front Desk Manager, schools can build a safer, more secure environment for students while simplifying and expediting reporting and communication within the department of residential life. That means better documentation of who’s on campus and where they can be found, better response times for incidents or disturbances, and better documentation of damage or infractions to ensure fines are paid and reports are filed.
Support
Our team of residence life software experts will guide you through the solution creation process to ensure you get the functionality you want and the power you need. Once your solution is completed, we offer an extensive training and onboarding process to ensure all users, from residence life directors to individual desk workers are comfortable with and able to use the system.
Even after your Front Desk Manager solution is live, Helix DC offers many great resources to support your continued success, including access to…
Your personal account manager
Phone and online help desk support
Features
The Front Desk Suite includes features like…
Integration with your existing resident database
Fully automated updates
Encrypted, authenticated web portal for secure remote access
Multiple levels of control, data access, and functionality for different professionals
Secure historical records
Detailed, insightful reporting of activity at the campus-, building-, or worker-levels
Optional picture and ID capture
Auditing and accountability tools for desk workers
Customization
We’re proud to embrace customer-driven development and love using our middleware expertise to create new functionality that speeds up existing workflows and creates new possibilities.
Our Helix DC team has more than twenty years of experience working with colleges and universities to create residence life solutions, so we know that no two universities, residential life directors, or campus security protocols are exactly the same. That’s why each Front Desk Manager package is personalized to integrate with existing systems and databases and create campus-specific toolkits to meet individual customer needs.